Wells Fargo setup problem, says must change password, fails to connect

[Michael O'Donnell]

I'm evaluating md and am having trouble connecting to my Wells Fargo
account. I saw messages in the archives indicating that others have been
successful with Wells Fargo, so I'm wondering if anyone can help?

After I select Wells Fargo in the Online Banking Signup dialog and click
Next, I get a dialog that says the following:

"Your financial institution requires that you change your password before
accessing your accounts. To change your password, enter your current
password/PIN below then enter your new password twice."

Is this normal? It didn't happen when I (successfully) connected to my
other bank account.

I enter the user id for my online banking account, and the password. Then
enter a new password and click Next. But if the new password is not exactly
4 characters in length, I get a dialog saying that it must be exactly 4
characters. This is strange because my online banking account allows up to
8 characters. If I enter a 4 character password and click Next, I get an
error dialog:

"There was an error communicating with your financial institution. The
details of this error are below. The error code reported by the server was:
15500"

Any ideas how to get this to work? I've tried build 380 and 384 (on windows
2k). I was successful in getting my other bank account connect, but not the
Wells Fargo account.

Thanks!

Mike

[Sean Reilly]

Hi Michael,

Yes, this is normal. Many financial institutions, especially the ones
that mail you an initial PIN when you enable your account for online
banking, require a PIN change when the connection is first set up in a
personal finance application. It is not a security risk, and if your
PIN has already been changed from the initial value you can probably
safely change it back by re-selecting the Online->Setup Online Banking
menu and then choosing the "Change PIN" button after your account is
connected.

Thanks,
Sean
(Moneydance Developer)

Post by Michael O'Donnell
I'm evaluating md and am having trouble connecting to my Wells Fargo
account. I saw messages in the archives indicating that others have been
successful with Wells Fargo, so I'm wondering if anyone can help?
After I select Wells Fargo in the Online Banking Signup dialog and click
"Your financial institution requires that you change your password before
accessing your accounts. To change your password, enter your current
password/PIN below then enter your new password twice."
Is this normal? It didn't happen when I (successfully) connected to my
other bank account.
I enter the user id for my online banking account, and the password.
Then
enter a new password and click Next. But if the new password is not exactly
4 characters in length, I get a dialog saying that it must be exactly 4
characters. This is strange because my online banking account allows up to
8 characters. If I enter a 4 character password and click Next, I get an
"There was an error communicating with your financial institution. The
15500"
Any ideas how to get this to work? I've tried build 380 and 384 (on windows
2k). I was successful in getting my other bank account connect, but not the
Wells Fargo account.
Thanks!
Mike
_______________________________________________
moneydance-info mailing list
http://moneydance.com/mailman/listinfo/moneydance-info

[Michael O'Donnell]

Hi Sean,

The problem is that I'm not able to get the Wells account connected. I keep
getting error 15500 as shown below.

MD is not allowing me to enter a password with greater than 4 characters in
the New Password textbox. But the Wells Fargo website says my online
banking password must be between 5 and 8 characters. I wonder if this 4
character limitation is the cause of the "15500" errors I keep getting --
Wells Fargo is rejecting the New Password I enter because it's only 4
characters long? How do I get around this?

Thanks for your help,

Mike



-----Original Message-----
From: Sean Reilly [mailto:sreilly-***@public.gmane.org]
Sent: Monday, February 07, 2005 8:25 PM
To: MichaelOD65-***@public.gmane.org; General discussion related to Moneydance
Subject: Re: [moneydance] Wells Fargo setup problem, says must change
password, fails to connect


Hi Michael,

Yes, this is normal. Many financial institutions, especially the ones
that mail you an initial PIN when you enable your account for online
banking, require a PIN change when the connection is first set up in a
personal finance application. It is not a security risk, and if your
PIN has already been changed from the initial value you can probably
safely change it back by re-selecting the Online->Setup Online Banking
menu and then choosing the "Change PIN" button after your account is
connected.

Thanks,
Sean
(Moneydance Developer)

Post by Michael O'Donnell
I'm evaluating md and am having trouble connecting to my Wells Fargo
account. I saw messages in the archives indicating that others have
been successful with Wells Fargo, so I'm wondering if anyone can help?
After I select Wells Fargo in the Online Banking Signup dialog and click
"Your financial institution requires that you change your password before
accessing your accounts. To change your password, enter your current
password/PIN below then enter your new password twice."
Is this normal? It didn't happen when I (successfully) connected to
my other bank account.
I enter the user id for my online banking account, and the password.
Then
enter a new password and click Next. But if the new password is not exactly
4 characters in length, I get a dialog saying that it must be exactly 4
characters. This is strange because my online banking account allows up to
8 characters. If I enter a 4 character password and click Next, I get an
"There was an error communicating with your financial institution.
The details of this error are below. The error code reported by the
server was: 15500"
Any ideas how to get this to work? I've tried build 380 and 384 (on windows
2k). I was successful in getting my other bank account connect, but not the
Wells Fargo account.
Thanks!
Mike
_______________________________________________
moneydance-info mailing list
http://moneydance.com/mailman/listinfo/moneydance-info

[Troy Miller]

Post by Michael O'Donnell
Hi Sean,
The problem is that I'm not able to get the Wells account connected. I keep
getting error 15500 as shown below.
MD is not allowing me to enter a password with greater than 4 characters in
the New Password textbox. But the Wells Fargo website says my online
banking password must be between 5 and 8 characters. I wonder if this 4
character limitation is the cause of the "15500" errors I keep getting --
Wells Fargo is rejecting the New Password I enter because it's only 4
characters long? How do I get around this?

I could be completely wrong about this, but given what Sean is saying I
think that the PIN that the bank gives you and your "online password"
are two different things. For example, for my bank I have a numerical
password 4-6 characters in length for use when I go to the ATM, but I
also have a longer alphanumeric password for when I want to log on to
online banking.

Troy

Post by Michael O'Donnell
Thanks for your help,
Mike
-----Original Message-----
Sent: Monday, February 07, 2005 8:25 PM
Subject: Re: [moneydance] Wells Fargo setup problem, says must change
password, fails to connect
Hi Michael,
Yes, this is normal. Many financial institutions, especially the ones
that mail you an initial PIN when you enable your account for online
banking, require a PIN change when the connection is first set up in a
personal finance application. It is not a security risk, and if your
PIN has already been changed from the initial value you can probably
safely change it back by re-selecting the Online->Setup Online Banking
menu and then choosing the "Change PIN" button after your account is
connected.
Thanks,
Sean
(Moneydance Developer)

Post by Michael O'Donnell
I'm evaluating md and am having trouble connecting to my Wells Fargo
account. I saw messages in the archives indicating that others have
been successful with Wells Fargo, so I'm wondering if anyone can help?
After I select Wells Fargo in the Online Banking Signup dialog and click
"Your financial institution requires that you change your password before
accessing your accounts. To change your password, enter your current
password/PIN below then enter your new password twice."
Is this normal? It didn't happen when I (successfully) connected to
my other bank account.
I enter the user id for my online banking account, and the password.
Then
enter a new password and click Next. But if the new password is not exactly
4 characters in length, I get a dialog saying that it must be exactly 4
characters. This is strange because my online banking account allows up to
8 characters. If I enter a 4 character password and click Next, I get an
"There was an error communicating with your financial institution.
The details of this error are below. The error code reported by the
server was: 15500"
Any ideas how to get this to work? I've tried build 380 and 384 (on windows
2k). I was successful in getting my other bank account connect, but not the
Wells Fargo account.
Thanks!
Mike
_______________________________________________
moneydance-info mailing list
http://moneydance.com/mailman/listinfo/moneydance-info

_______________________________________________
moneydance-info mailing list
http://moneydance.com/mailman/listinfo/moneydance-info

[Sean Reilly]

Post by Troy Miller

Post by Michael O'Donnell
Hi Sean,
The problem is that I'm not able to get the Wells account connected.
I keep
getting error 15500 as shown below. MD is not allowing me to enter a
password with greater than 4 characters in
the New Password textbox. But the Wells Fargo website says my online
banking password must be between 5 and 8 characters. I wonder if this 4
character limitation is the cause of the "15500" errors I keep getting --
Wells Fargo is rejecting the New Password I enter because it's only 4
characters long? How do I get around this?

I could be completely wrong about this, but given what Sean is saying
I think that the PIN that the bank gives you and your "online
password" are two different things. For example, for my bank I have a
numerical password 4-6 characters in length for use when I go to the
ATM, but I also have a longer alphanumeric password for when I want to
log on to online banking.

Yes, that's what I meant to say. Wells Fargo requires your account to
be explicitly enabled for application-based online banking (which is
different than web-based banking) and I am 99% sure that they require a
login/PIN that is separate from your web-based login/password.

Thanks,
Sean

[Kathryn Hogg]

Post by Troy Miller
I could be completely wrong about this, but given what Sean is saying I
think that the PIN that the bank gives you and your "online password"
are two different things. For example, for my bank I have a numerical
password 4-6 characters in length for use when I go to the ATM, but I
also have a longer alphanumeric password for when I want to log on to
online banking.

Wells Fargo has online banking and internet banking. When you go to
wellsfargo.com and log in with your browser thats internet banking.
Internet banking is free. When you connect via moneydance or some
inferior product like quicken or ms money, that is called online banking.
Online banking costs something like $3/month. When you sign up for online
banking, they send you a password via snail make which I presume will be 4
digits long and this is the password that moneydance is telling you to
change.

--
Kathryn
http://womensfooty.com

[Michael O'Donnell]

I've spoken with 3 different people at Wells Fargo and still don't have a
solution.

What you're saying about a separate PIN for online banking agrees with what
one person at WF said. However, they also said that they only support
Quicken, MS Money and Quickbooks, and that the only way to get this PIN is
to buy one of those programs and register through the software. And, they
said the PIN wouldn't work with any other program (obviously not true!).

I've never used any of these other products, because every user comment I've
read about them over the years has steered me away! Moneydance sounded
promising enough to finally try to ditch my (cumbersome) Excel spreadsheet.


I'll keep trying to find someone at Wells who wants to be helpful. Other MD
users who access Wells -- are you Quicken / MS Money converts? In other
words, did you first receive your online banking PIN from Wells by
registering through those programs?

Thanks again,

Mike




-----Original Message-----
From: moneydance-info-bounces-***@public.gmane.org
[mailto:moneydance-info-bounces-***@public.gmane.org] On Behalf Of Kathryn Hogg
Sent: Tuesday, February 08, 2005 12:06 PM
To: General discussion related to Moneydance
Subject: Re: [moneydance] Wells Fargo setup problem,says must change
password, fails to connect

Post by Troy Miller
I could be completely wrong about this, but given what Sean is saying
I think that the PIN that the bank gives you and your "online
password" are two different things. For example, for my bank I have a
numerical password 4-6 characters in length for use when I go to the
ATM, but I also have a longer alphanumeric password for when I want to
log on to online banking.

Wells Fargo has online banking and internet banking. When you go to
wellsfargo.com and log in with your browser thats internet banking.
Internet banking is free. When you connect via moneydance or some inferior
product like quicken or ms money, that is called online banking.
Online banking costs something like $3/month. When you sign up for online
banking, they send you a password via snail make which I presume will be 4
digits long and this is the password that moneydance is telling you to
change.

--
Kathryn
http://womensfooty.com

[Kathryn Hogg]

http://www.wellsfargo.com/help/wfonline/qm/faqs.jhtml

1. How do I sign up for Online Banking and Bill Pay through Quicken or
Microsoft Money?
There are two ways to sign up:

* Sign up through your Quicken or Microsoft Money software, or
* Call Wells Fargo at 1-800-956-4442 and select option #2

[Sean Reilly]

In addition to calling that number, if your account is set up for
access from Quicken 2003 for Windows then it will also work with
Moneydance. Most financial institutions do not yet have Moneydance on
their radar, so setting up your account for access from QW-2003 is
easier than explaining to the customer support people what Moneydance
is and why they should care. Although I would appreciate you
mentioning Moneydance to them so that they at least know their
customers would like support for MD.

Cheers,
Sean

Post by Kathryn Hogg
http://www.wellsfargo.com/help/wfonline/qm/faqs.jhtml
1. How do I sign up for Online Banking and Bill Pay through Quicken or
Microsoft Money?
* Sign up through your Quicken or Microsoft Money software, or
* Call Wells Fargo at 1-800-956-4442 and select option #2

[Michael O'Donnell]

Thanks, Kathryn. I finally am beginning to understand how this works. What
the Wells Fargo people told me is that the PIN for online banking comes from
Intuit. So in other words, I have to buy Quicken in order to use direct
download with Wells.

I think I'll stick with manual downloads from WF for now.

Strange that I've been able to connect to some banks directly from within
MD, using my internet access user id and password, even though I've never
connected using Quicken etc. But others, like Wells Fargo and Chase,
require a separate PIN.

Thanks,

Mike


-----Original Message-----
From: Kathryn Hogg [mailto:kjh-***@public.gmane.org]
Sent: Tuesday, February 08, 2005 1:13 PM
To: MichaelOD65-***@public.gmane.org; General discussion related to Moneydance
Subject: RE: [moneydance] Wells Fargo setup problem, says must change
password, fails to connect


http://www.wellsfargo.com/help/wfonline/qm/faqs.jhtml

1. How do I sign up for Online Banking and Bill Pay through Quicken or
Microsoft Money? There are two ways to sign up:

* Sign up through your Quicken or Microsoft Money software, or
* Call Wells Fargo at 1-800-956-4442 and select option #2

[Tod Stoltz]

Mike,

What wells fargo told you doesn't sound right to me.
My experience with wells and quicken/MD is that they
wanted to charge me an extra fee for using software to
connect to my account (web access was ree). So when I
called them to set up Quicken/MD access, they set up a
PIN for me that was totally separate from my web
access PIN, and tacked on a $3.95 monthly charge
($6.95 more if I want to pay bills through
Quicken/MD).

I'd call them back if I were you and try to talk with
someone different.

Tod

Post by Michael O'Donnell
Thanks, Kathryn. I finally am beginning to
understand how this works. What
the Wells Fargo people told me is that the PIN for
online banking comes from
Intuit. So in other words, I have to buy Quicken in
order to use direct
download with Wells.
I think I'll stick with manual downloads from WF for
now.
Strange that I've been able to connect to some banks
directly from within
MD, using my internet access user id and password,
even though I've never
connected using Quicken etc. But others, like Wells
Fargo and Chase,
require a separate PIN.
Thanks,
Mike
-----Original Message-----
Sent: Tuesday, February 08, 2005 1:13 PM
related to Moneydance
Subject: RE: [moneydance] Wells Fargo setup problem,
says must change
password, fails to connect

http://www.wellsfargo.com/help/wfonline/qm/faqs.jhtml

Post by Michael O'Donnell
1. How do I sign up for Online Banking and Bill Pay
through Quicken or
* Sign up through your Quicken or Microsoft
Money software, or
* Call Wells Fargo at 1-800-956-4442 and select
option #2
--
Kathryn
http://womensfooty.com
_______________________________________________
moneydance-info mailing list

http://moneydance.com/mailman/listinfo/moneydance-info

[Fuzzy Fox]

What the Wells Fargo people told me is that the PIN for online banking
comes from Intuit.

It is hard to conceive of a bank that would allow the security of its
accounts to be handled by an outside company! There is no way that
Intuit would be supplying PIN's or passwords for a bank's account!

What that support person probably only vaguely understands is that you
have to get the software from Quicken, and once you have it, Intuit
knows how to generate the request for the PIN inside Wells Fargo's
policies and processes.

Of course, this is not true anyway, because you can use Moneydance as
your software, and you can also request that PIN yourself, but you are
running into the difficulty of finding someone who knows about it,
because it is so often automated.

[Alan M. Feldstein]

Sean,

I'd be happy to "explain to the customer support people what Moneydance
is and why they should care", whether they be the customer support
people at Wells Fargo or any other bill pay service. Setting up an
account for access from Moneydance will be easier for all of your
customers when the bill pay services are made to understand.
Circumventing the root cause of the problem by using some Intuit product
just to get set up is of no interest to me.

Could you please explain what you have? This message thread seems to
suggest that Wells Fargo "online banking", for example, will cooperate
"if I want to pay bills through ... MD", according to Tod Stoltz. Isn't
this what I've been asking you for ever since Moneydance's Paytrust
Extension fell into disrepair, a way to first enter bill pay
transactions into Moneydance and then transmit those instructions to the
bill pay service without needing to enter those same transactions
manually a second time?

I've been watching moneydance-info for news about the "Paytrust"
Extension, and found nothing of value for many months (years?). Perhaps
my search has been too narrow.

And then there's your Web site, which says of Moneydance 2004r3:

*Online banking and bill payment*
Pay your bills in seconds without ever picking up a pen or licking a
stamp. With Moneydance you can automatically synchronize your
records with transactions downloaded from your bank via OFX, QFX, or
QIF files.

As I have said before, downloading transactions from my bank is
backwards, in my opinion. The point is that this product description
does not claim that Moneydance 2004r3 might help "if I want to pay bills
through ... MD". Has something changed? Are you under-marketing your
product?

I'm still using Moneydance 3.2 (246) and I've been looking for an excuse
to give you more money. What do you have?

Alan Feldstein

Date: Tue, 8 Feb 2005 16:28:32 -0500
Subject: Re: [moneydance] Wells Fargo setup problem, says must change
password, fails to connect
To: General discussion related to Moneydance
Content-Type: text/plain; charset=US-ASCII; format=flowed
In addition to calling that number, if your account is set up for
access from Quicken 2003 for Windows then it will also work with
Moneydance. Most financial institutions do not yet have Moneydance on
their radar, so setting up your account for access from QW-2003 is
easier than explaining to the customer support people what Moneydance
is and why they should care. Although I would appreciate you
mentioning Moneydance to them so that they at least know their
customers would like support for MD.
Cheers,
Sean